Terms and conditions of use vetter.store

This page describes the general terms and conditions of use of the vetter.store website, as well as the rules applicable to account creation, placing orders, invoicing, product returns, limitation of liability and the settlement of any disputes between Vetter and customers.

VETTER CO SRL acts as a seller for the products listed on the website and provides accessories for mobile phones, including iPhone 17 Pro Max cases , iPhone 17 cases , Galaxy S25 cases , car chargers , external batteries , Type-C cables and smart accessories .

By using the Site and/or by creating an account and placing an order, you confirm that you have read, understood and accept these Terms and Conditions, in the latest version displayed on the Site.

For detailed information on the processing of personal data, please consult the Privacy Policy , and for information on delivery and warranty, the Order, Delivery & Warranty page.

A. Definitions and terms

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below (the wording is summarised, but retains the essence of the original text on the Website):

• Seller - VETTER CO SRL, a Romanian legal entity based in Bucharest, owner of the vetter.store website (and other Vetter domains) and authorised seller of the VETTER brand.
• VETTER brand - registered trademark Vetter Co. LTD, Hong Kong.
• Buyer - natural person (at least 16 years of age) or legal entity placing an order on the website and purchasing goods or services.
• Customer - a person who has or obtains access to the content of the site through any means of communication made available by Vetter and who may or may not have an account.
• User - the person who creates an account on the website and accepts the Terms and Conditions.
• Account - e-mail and password protected section where customer data, order history, invoices, guarantees, etc. are stored.
• My Cart - the section of the account where the Buyer/User adds products and/or services for purchase now or later.
• Website - the online shop vetter.store and its subdomains.
• Order - electronic document transmitted through the Site, by which the Buyer expresses his intention to purchase products or services from the Seller.
• Goods and Services - any product or service listed on the Site, including those in the Buyer's order.
• Campaign - the commercial action through which certain goods/services are promoted for a limited period of time and within the limits of available stock.
• Contract - the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the parties.
• Content - all the information present on the website or transmitted by Vetter by e-mail, SMS or other channels (texts, images, videos, prices, promotions, etc.).
• Document - this set of Terms and Conditions.
• Commercial Communications - messages sent by Vetter (e-mail/SMS/telephone/mobile) with information about products, offers, promotions, surveys, surveys, recommendations, etc.
• Transaction - the collection/repayment of a sum of money following the sale of a product or service through the agreed payment processor.
• The moment of remote contract conclusion - the moment of confirmation, on a durable medium (usually e-mail), of the Seller's acceptance of the order and commitment to transfer ownership of the products to the Buyer.
• Review - personal opinion expressed in the form of text and rating (0-5 stars) by a Buyer who has purchased and used a product listed on the site.

B. Contract documents and information on the website

All information displayed on vetter.store is provided in good faith. There may, exceptionally, be technical or content errors (e.g. in relation to specifications, images, prices, stocks or availability of products).

• The registration of an order on the website implies the Buyer's acceptance of the mode of communication used by the Seller (telephone/e-mail).
• The notification received by the Buyer immediately after placing the order has an informative role and does not represent acceptance of the order.
• The Seller checks in advance stocks, prices and product characteristics. The contract is considered concluded only after the explicit confirmation sent to the Buyer on a durable medium (usually e-mail / SMS regarding the dispatch of the order).
• In the event that, due to a technical error, an obviously erroneous price appears on the website (e.g. much lower than the real price), the Seller will inform the Buyer of the correct price and will allow him to accept or refuse the updated offer.
• For orders to be collected from Vetter's showrooms and delivery points, the product reservation and prices are valid for a limited period of time (as per the duration stated in the original terms document).

C. Online Sales Policy

Access to the site and the right to place orders are allowed to any User/Buyer, in compliance with the legislation in force and with this Document.

• Vetter may reserve the right to restrict the access of certain Users/Purchasers to place orders or to certain methods of payment, depending on their history and behaviour.
• Communication with the Seller is made through the means of contact available on the Website. The Seller is free to manage the information received, without the obligation to provide additional justification.
• In the event of an unusual volume of traffic (e.g. automated attacks), Vetter may require the introduction of validation codes (captcha) to protect the site and the information.
• All prices for products and services are quoted in lei (RON) and include VAT. In the case of electronic products, prices may also include green stamp tax, where applicable.
• In the case of online payments, any currency conversion fees are the responsibility of the Buyer and are set by the card issuing bank.
• Images and presentation materials (static, video, multimedia) are for information purposes only and do not represent a contractual obligation on the part of the Seller.

D. Intellectual and industrial property

The content of the vetter.store website (texts, logos, graphical representations, images, multimedia elements, design elements, etc.) is the exclusive property of VETTER or is used under licence, with all rights reserved.

• It is forbidden to copy, distribute, publish, modify, include in other websites or platforms or use the Content in any other way than expressly permitted by Vetter, without Vetter's written consent.
• The User may use the Content solely for personal and non-commercial purposes, provided that such use does not contravene this Document.
• Any right of use granted by Vetter for certain materials shall be deemed to be limited to the content defined in the agreement, for the period and under the conditions mentioned therein.
• Any content transmitted or made available to the User through the website does not constitute a contractual obligation on the part of Vetter, in the absence of express provisions to this effect.

E. Order, distance contract and right of withdrawal

1. Placing the order and concluding the contract

• Orders can be placed online by adding products to the basket and finalising the order flow, with the choice of payment and delivery method.
• The mere fact that a product is added to the basket does not guarantee its reservation in the absence of order finalisation.
• The remote contract finalisation procedure is structured in two stages: (1) confirmation of receipt of the order request and (2) confirmation of acceptance and delivery of the order (the moment of contract finalisation).
• By finalising the order, the Buyer declares that all the data provided are correct, complete and true at the time of placing the order.
• The Seller may cancel an unconfirmed order, after prior notification to the Buyer, in situations such as: non-acceptance of the transaction by the bank/payment processor, or incorrect data provided.

2. Right of withdrawal (14 days)

The Buyer who is a natural person has the legal right to withdraw from the contract, without having to justify the decision, within 14 days of receipt of the product (or of receipt of the last product, for orders with separate deliveries).

• The 14-day period allows the nature, characteristics and functionality of the good to be checked, in a similar way to a test in a physical shop.
• The right of withdrawal can be exercised by a clear declaration sent by e-mail, via the customer account (as applicable) or via the return form available on the website, within the 14-day period.
• In case of withdrawal, the Buyer must also return any gifts received with the product.
• The Seller refunds all amounts collected (including standard delivery costs) no later than 14 days from the date on which he was informed of the withdrawal decision or, as the case may be, from the date of receipt of the returned products.
• Refunds are usually made by the same method of payment used to place the order (online credit card, bank transfer, etc.) or by other agreed methods (e.g. voucher).

3. Consumer liability and reduction of the value of the product

During the withdrawal period, the consumer is responsible for any reduction in the value of the product caused by handling the product in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the good.

• Opening the packaging for inspection, when similar products are displayed unpackaged in shops, is not in itself a reason for diminution in value.
• Damage to the packaging, excessive or improper use, lack of accessories or obvious signs of wear and tear may lead to a reduction in the value of the product and to the application of costs for restoring it to its commercial condition (where possible).
• In situations where the product can no longer be marketed as new, it may be resold as a re-sealed/second hand product and the diminution in value will reflect the loss of revenue to the Seller.

F. Goods and services for which the right of withdrawal is not provided

Under current law, certain categories of goods and services are exempt from the right of withdrawal. These include:

• products manufactured or customised to order, according to specifications received from the consumer;
• sealed products which, for reasons of health protection or hygiene, cannot be returned once unsealed (e.g. certain personal hygiene items, cosmetics, chemical substances, etc.);
• goods which by their nature become inseparably mixed with other items after delivery.

Specifically for vetter.store, certain glass or PVC protective films may be exempt from return when, by application to the device, they can no longer be restored to their original condition and cannot be resold as new products.

G. Privacy

Vetter maintains the confidentiality of the information you provide and discloses it only as required by law and this Document.

• No public statements or disclosures to third parties regarding orders and contracts will be made without the prior consent of the Seller.
• By submitting information or material through the Website, you grant Vetter an unrestricted and irrevocable right to use such material for legitimate interest (e.g. for service improvement, feedback analysis, etc.), subject to the law.
• The detailed personal data processing policy is available on the Privacy Policy page .

H. Commercial communications

The Buyer/User/Customer may at any time adjust their opt-in to receive commercial communications (newsletters, offers, promotions) through the available channels (e.g. unsubscribe link in e-mail, account settings, etc.).

I. Billing and payment

• The prices displayed on the website include VAT, according to the legislation in force.
• The final price, method of payment and payment term are presented in each order. The seller issues an invoice for the goods/services delivered.
• The invoice is sent in electronic format, by e-mail or through the customer account, and the Buyer is responsible for correctly updating his data and verifying the documents available in the account.
• By accepting the Terms and Conditions, the Buyer agrees to receive the invoice in electronic format.

J. Transfer of Ownership of Goods

Ownership of the Goods shall transfer to the Buyer at the time of delivery, i.e. upon signature of the transport document provided by the courier or the tax invoice upon delivery by the Seller's staff, after full payment has been made.

K. Liability

• Seller shall not be liable for any damages suffered by Buyer or third parties as a result of the manner of use of the Products after delivery, to the extent permitted by law.
• The User/Purchaser is responsible for maintaining the confidentiality of the account access data (user and password) and for the activity carried out through the account.
• The terms and conditions may be updated periodically to reflect changes in legislation or changes in the operation of the site, and the version displayed on vetter.store is the applicable version.

L. Force majeure

Neither party will be liable for non-performance of its contractual obligations if it is caused by an event of force majeure, as defined by law (external, unforeseeable, absolutely invincible and unavoidable event).

If the force majeure situation exceeds a certain period of time (e.g. 15 days) and still prevents the performance of the contract, either party may notify the other party of the termination of the contract, without any further claim for damages.

M. Applicable law and jurisdiction

The vetter.store Terms and Conditions are drafted in accordance with the applicable Romanian legislation in the field of consumer protection, e-commerce and distance contracts (including OUG 34/2014, OUG 21/1992, OUG 140/2021, OG 99/2000, Law 363/2007 and the Civil Code).

Any disputes arising between the Seller and Users/Purchasers will be settled amicably, and in the absence of an agreement, by the competent courts of the Municipality of Bucharest.