Why didn't I receive an order confirmation e-mail?

We send a confirmation e-mail for each order registered.

If you can't find the message:

• check the Spam, Promotions or Junk folders in your mailbox;
• make sure that the e-mail address was entered correctly when placing the order;
• the e-mail's hosting space may be full and may block the message from being received.

If the problem persists, please send your name, order number and correct address to [email protected], so we can check the details of your order.

I want to cancel, modify or exchange products in my order, what do I do?

We process orders quickly, so it is important to contact us as soon as possible.

For cancellation or modification:

• send an e-mail to [email protected] with the order number;
• specify clearly which products you want to cancel, replace or modify;
• one of our colleagues will confirm by e-mail the adjustments made.

How much does transport cost?

At vetter.store, delivery is free for orders over 149.95 lei placed and sold by us.

For orders under this value, the shipping cost is:

• 12.95 lei through SameDay EasyBox;
• 14.95 lei through Fan Curier and SameDay Curier (home delivery).

For cash on delivery there is an additional cost of 5.95 lei.

How long does delivery take?

Orders placed Monday to Friday, before 17:00, are processed and delivered to the courier the same day, subject to stock availability.

In general, delivery time is 24-48 hours, except on weekends and very busy periods (major campaigns, holidays, etc.).

I have received the products, but they do not correspond to my wishes or the package is incomplete

If the package is incomplete, the product is faulty or does not correspond to your expectations, please contact our customer support service at [email protected].

We will investigate the situation and find the best solution, depending on the option you want: product replacement, parcel completion, return or other measures according to vetter.store policies.

How can I pay?

At vetter.store you have several payment options for your phone accessories:

Pay by credit card online (recommended)

• you can pay by credit card or debit card;
• we accept payment via Apple Pay, Google Pay and iPay from Banca Transilvania;
• you can use the BT Star instalment card to benefit from 3-5 instalments, depending on the bank's offer;
• discounts may apply for card payments according to active campaigns (e.g. 3% discount).

Pay on delivery / cash on delivery

• You can pay cash on delivery to the courier when you receive your parcel;
• for this method there is an additional cost of 5.95 lei.

Pay by PayPo

• PayPo is a "Buy Now, Pay Later" (BNPL) service;
• you can purchase products immediately and pay in 30 days, without additional costs, if you respect the payment term.

Wallet Vetter

• Wallet allows you to automatically create a virtual wallet in our shop;
• in this wallet you accumulate credits, which can be used to pay for future orders in full or in part.
• How you earn credit: 9% on full-price products, automatically; not granted on orders where a discount code was used; 15 lei for every reviewed product, whatever the rating, one reward per purchased product you review, up to 3 products per order; 12,95 lei for your first confirmed order.
• How you use it: the credit is deducted automatically at checkout on your next order and covers up to half of its value. The rest is paid normally.
• Credits are valid for 6 months from the date they enter your account. You can see your balance any time in your customer account. There is nothing to sign up for and no code to enter.

How do I apply the 30-day money-back guarantee?

If you are not satisfied with the product or for any other reason you wish to return it, you can request your money back within 30 days of receiving the package.

We can only accept products that have not been used and are returned in good condition.

To initiate a return, please fill in the dedicated form: Return products purchased online.

What are the terms and conditions of the commercial warranty for Vetter products?

For all products sold and delivered by Vetter CO CO SRL you benefit from a warranty certificate, in accordance with the legislation in force and commercial policies.

The guarantee is offered in accordance with the provisions of OUG 140/2021 and OG 21/1992 (r2), normative acts intended for individual customers, on the territory of Romania.

The seller is liable to the consumer for any non-compliance found within:

• 2 years from the date of purchase for new products;
• 1 year for second-hand products.

For products with assembly services carried out in Vetter stores (films, protective glazing), the warranty period is 30 days.

How does the warranty apply to covers?

The warranty for covers mainly covers manufacturing defects, such as:

• incompatibility with the phone model;
• incorrect button, camera or jack seating that prevents normal use;
• obvious manufacturing problems that render the product unusable for its intended purpose.

The actual colours of the product may be slightly different from the presentation pictures, depending on the display used. Differences in shade are not, in themselves, a manufacturing defect.

Cover damaged by normal wear and tear or improper use (tears, discolouration, chemical or thermal deformation, missing buttons, broken or forced parts) are not covered by the commercial warranty.

How does the warranty apply to protective glass?

We offer a 30-day guarantee in cases where the protective glazing shows manufacturing defects, such as:

• partial adhesive leakage under normal use;
• persistent air bubbles occurring without external intervention or mechanical shock.

Damage caused by cracks or scratches resulting from use (shocks, knocks, falls, etc.) are not considered normal use and are not covered by warranty.

What is MagSafe technology?

MagSafe technology cases contain concentrically positioned magnets integrated into the back of the case. These ensure the correct positioning of the phone during wireless charging, so that attachment to the compatible charger is optimised.

MagSafe can charge your phone faster than standard wireless technology on iPhone 12 and newer models (except iPhone 12 Mini and iPhone 13 Mini) when using certified and compatible chargers, such as many of the car chargers and Vetter network chargers.

What's the difference between EasyFit and Full Frame folders?

The premium EasyFit foils are made from solid, high-quality, fingerprint- and scratch-resistant glass with a feel that's close to the original glass in your phone.

The Full Frame foils are thinner and more resilient and cover the entire front surface of the screen, including the black bezel, giving a seamless and discreet look.

Can my phone break using Vetter covers and protectors?

Vetter covers and protectors are designed to maximise the impact resistance of phones, similar to safety systems in the automotive industry: they significantly increase the level of protection, but cannot guarantee total avoidance of damage in extreme accidents.

In situations where mechanical forces are very high, it is not possible to guarantee total avoidance of damage. Sensitive components, such as optical elements or the camera stabiliser, may be damaged even without visible traces on the outside.

We recommend:

• to clean your phone regularly (including under the cover);
• do not store it with blunt objects (keys, cards, make-up products, etc.);
• keep it away from moisture, dust and extreme temperatures;
• use the right combination of case and foil, for example iPhone 17 Pro Max cases and dedicated foils.